FAQs
WHERE IS MY RETURN?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered.
I RETURNED MY ITEM, WHERE IS MY MONEY?
Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment, allowing us to process and ship the rest of your order as quickly as possible!
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please send a photo of the damaged product to support@stallure.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 30 day return window cannot be returned or refunded.
For any other inquiries, please contact us.